Customer Focus: As an organization, we have made a commitment to understand the current and future needs of our customers, meet their requirements and strive to exceed their expectations.
Leadership: The President has committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives.
Engagement of people: As an organization, we recognize that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit.
Process of approach: As an organization, we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.
Improvement: We have committed to achieving continual improvement across all aspects of our quality management system (QMS), it is one of our main annual objectives.
Evidence-based decision making: As an organization, we have committed to only make decisions relating to our QMS following any analysis of relevant data and information.
Relationship management: Zarc International, Inc.™ recognizes that an organization and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances that ability of both to create value.
Our policy is also to meet the requirements of other interested parties and in meeting our social, environmental, charitable, regulatory and legislative responsibilities.
This policy is available/communicated to all interested parties as well as being made available to the wider community through publication on our website and company bulletin board.